Terms of service

🐶 FluffyFits – Terms & Conditions

Welcome to FluffyFits — where comfort, style, and love come together to create the perfect fits for your furry friends.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a FluffyFits customer.

1. Definitions

Customer: An individual purchasing products for personal, non-commercial use.
Online Order: A purchase completed through our website.
Durable Medium: Any format that allows information to be stored (such as email).

2. Applicability

These Terms apply to all purchases made through the FluffyFits website.

By placing an order, you confirm that you accept these Terms.

If any part of these Terms is unclear, interpretations will be made in favor of the customer.

3. Company Information

Business Name: NXC GLOBAL LIMITED

Registered Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

Registration Number: 80207343

4. Our Products

At FluffyFits, we are committed to:

  • Offering high-quality dog collars and pet accessories designed for comfort, durability, and style
  • Providing accurate product descriptions and clear product images
  • Displaying transparent pricing, including shipping and taxes at checkout
  • Keeping stock and availability updated

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after checkout
  • Payments are securely processed through trusted third-party providers
  • FluffyFits reserves the right to cancel orders due to suspected fraud, pricing errors, or stock issues

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery
  • Products must be unused and in original packaging
  • Items should be in resalable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility (unless item is damaged, defective, or incorrect)
  • Items must be returned in original condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • FluffyFits reserves the right to correct pricing errors
  • International customers are responsible for customs duties or import taxes

9. Product Quality & Warranty

Every FluffyFits product is checked before shipping.

  • Product colors and designs may slightly vary due to lighting, screen settings, or manufacturing differences
  • Report any issues within 14 days of delivery

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by pets (chewing, scratching, etc.)
  • Improper use or handling
  • Exposure to extreme conditions (heat, water damage, etc.)

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Delivery may take up to 30 days depending on location
  • Customers will be notified of delays
  • If delivery fails, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For payment issues, contact support immediately

12. Complaints & Support

  • Issues must be reported within 7 days of delivery
  • Our support team responds within 14 business days
  • Valid complaints may be resolved via replacement, repair, or refund

13. Dispute Resolution

We aim to resolve all concerns fairly and transparently. If needed, disputes may be handled through an independent mediator.

14. Force Majeure

FluffyFits is not responsible for delays caused by events beyond our control, such as:

  • Natural disasters
  • Courier issues
  • Supply chain disruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide otherwise.

16. Updates to Terms

FluffyFits may update these Terms at any time. The latest version will always be available on our website and will take effect immediately upon posting.