Refund policy

🐶 FluffyFits – Return & Refund Policy

At FluffyFits, we want every product your furry friend wears to feel just right — comfortable, stylish, and made with care. If something isn’t quite perfect, we’re here to help in a simple and fair way 🐾

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in original packaging (where applicable)
  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We are unable to accept returns for:

  • ❌ Items that have been used, worn, damaged, or altered after delivery
  • ❌ Items returned without original packaging (if required)
  • ❌ Custom or made-to-order items
  • ❌ Final sale or heavily discounted products
  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team and provide:

  • Your order number
  • A short explanation of the issue
  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, we will provide:

  • Return shipping instructions
  • Return address

📦 Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.

3) Refund Issuance

Once we receive and inspect the returned item:

  • Your refund will be issued to your original payment method

⏳ Please allow 5–7 business days for the refund to appear (depending on your payment provider)

📌 Important Notes

  • All returns must be approved before sending
  • Items must be returned in original condition and packaging
  • Shipping fees are non-refundable (unless item is damaged or incorrect)
  • Returns showing signs of use, pet damage (chewing, scratching), or missing parts may be declined
  • Excessive or suspicious return requests may be refused

💬 Need Help?

We’re here to make your experience smooth and worry-free 🐾
👉 Visit our Contact Us page for any questions, and our team will be happy to assist you.